9 -
Zehn Dinge, die Sie am Telefon sagen oder tun sollten
Hi! How are you?
It’s good to hear from you again.
That sounds good.
Thank you for calling back so quickly.
It was a pleasure talking to you.
Be polite.
Keep it short and simple.
Be organized.
Speak distinctly.
Keep your telephone appointments.
10 -
Zehn Dinge, die Sie am Telefon lieber nicht sagen oder tun sollten
I don’t have time right now.
There’s someone on the other line.
Don’t call us – we’ll call you.
He’s out to lunch.
Let’s make a date.
Don’t eat, drink, or chew gum.
Don’t have side conversations.
Don’t interrupt.
Don’t put callers on speakerphone without asking.
Don’t just hang up.