

Contents
A Two-Part Process
The Challenge of Personal Change
The Challenge of Conflicting Commitments
Making Changes
Perception Is Everything
How to Get Noticed
Receiving and Responding to Feedback
Enrolling a Coach
Building Other Developmental Relationships
Assembling a Group
Reaching Out
Suggested Readings
Background
Key Point Summary
Lead Contributor
The Ideas Into Action Guidebook Series
This series of guidebooks draws on the practical knowledge that the Center for Creative Leadership (CCL®) has generated, since its inceptionin 1970, through its research and educational activity conducted in partnership with hundreds of thousands of managers and executives. Much of this knowledge is shared—in a way that is distinct from the typical university department, professional association, or consultancy. CCL is not simply a collection of individual experts, although the individual credentials of its staff are impressive; rather it is a community, with its members holding certain principles in common and working together to understand and generate practical responses to today’s leadership and organizational challenges.
The purpose of the series is to provide managers with specific advice on how to complete a developmental task or solve a leadership challenge. In doing that, the series carries out CCL’s mission to advance the understanding, practice, and development of leadership for the benefit of society worldwide. We think you will find the Ideas Into Action Guidebooks an important addition to your leadership toolkit.

IDEAS INTO ACTION GUIDEBOOKS
Aimed at managers and executives who are concerned with their own and others’ development, each guidebook in this series gives specific advice on how to complete a developmental task or solve a leadership problem.
| LEAD CONTRIBUTOR | Talula Cartwright |
| CONTRIBUTORS | Bill Adams, Corey Criswell,Michelle Crouch, Kelly Hannum, Cindy McLaughlin, Bertrand Sereno, Stephanie Trovas, Hughes Van Stichel, Jeffrey Yip |
| DIRECOR OF ASSESSMENT, TOOLS, AND PUBLICATIONS | Sylvester Taylor |
| EDITOR | Peter Scisco |
| ASSOCIAYION EDITOR | Karen Lewis |
| DESIGN AND LAYOUT | Joanne Ferguson, Clinton Press |
| CONTRIBUTING ARTISTS | Laura J. Gibson Chris Wilson, 29 & Company |
Copyright ©2009 Center for Creative Leadership.
All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.
CCL No. 445
ISBN No. 978-1-60491-069-8
Center For Creative Leadership
Post Office Box 26300
Greensboro, North Carolina 27438-6300
336-288-7210
www.ccl.org/publications
pfeiffer.com/go/cclguidebooks
Executive Brief