DELIVERING HAPPINESS
BY TONY HSIEH
A Path to Profits, Passion, and Purpose
Contents
What’s it about?
You can’t deliver happiness to others until you deliver it to yourself
Different levels of happiness offer different levels of satisfaction
Your ability to deliver happiness hinges on choosing the right business
Cultivate a business culture that delivers happiness to your employees
Don’t outsource tasks if they are crucial to delivering happiness
To deliver happiness to customers, give them the best experience possible
Final summary
Now read the book
Key takeaways
What’s it about?
Tony Hsieh has discovered the secret to happiness—and it just so happens that this same secret also brings him total business success. The world-renowned entrepreneur and venture capitalist has gone from strength to strength: he sold his first company, LinkExchange, to Microsoft for over $250 million, and went on to invest in Zappos, which is now one of the world’s leading online shoe and clothing retailers. Today, the company is owned by Amazon and generates over $1 billion in revenue. This is all because Hsieh believes in delivering happiness, no matter what.
Zappos apply various sciences of happiness to their business, ensuring that everything they do promotes contentment. Whether it’s for the benefit of their customers, business partners, associates, and staff, or for their vendors and manufacturers, Zappos constantly strive for happiness. This has led to them achieving multiple rankings on Fortune magazine’s annual “Best Companies to Work For” list. It has also made their business tactics highly sought after by other corporations.
Fortunately, there’s no need to make a trip to Zappos’s Las Vegas offices to understand their inner workings: CEO Hsieh has happily shared his business strategies with the world. In Delivering Happiness, you will gain an understanding of the core concepts that go into Zappos’s happiness formula, and will be able to use these to heighten your own business’s levels of happiness. Applying Hsieh’s and Zappos’s methods will allow you to achieve complete career success.