Mediation conflict management non-violent communication, no fear of disputes & discussions, understand & accept different opinions in the team
Simone Janson (ed.)
Published by Best of HR - Berufebilder.de®
Dear readers,
We are delighted that you bought this book and want to use it to help you find information and solve your specific problem - just like thousands of other readers before you.
Part of your book purchase are therefore also add-ons, working materials that you as a reader can download free of charge from https://best-of-hr.com/academy/ You can find out how to do this by reading on.
The FAZ, one of Germany's most well-known newspapers, certifies one of our titles “Good tips”, otherwise our work has been published by newspapers or specialist media such as ZEIT, Süddeutsche, personal magazine or Human Resources Management positive and customers like that Press and information office of the German federal government show gratitude. More reviews and information on free review copies can be found at https://best-of-hr.com/press/.
What this book can do for you: You support certified climate protection projects, you quickly receive compact information and checklists from experts (overview in the table of contents) as well as advice that has been tried and tested in practice and that leads step by step to success, also thanks to add-on. Because working with other people in teams and groups is not always easy: Open or hidden disagreements or quarrels often arise, which need to be resolved and settled. The correct, non-violent communication in dealing with each other is the decisive factor that contributes to the decisive improvement of successful teamwork. This book shows what to look for.
In addition, our unique publishing concept offers you many best practice tips and examples from successful managers, entrepreneurs and other exciting personalities.
Various, possibly contradictory, facts of the topic are dealt with very deliberately. This enables you as a reader to examine and reflect on the various pros and cons aspects of the topic and to weigh them up in the event of a decision.
The clear structure and our special, very detailed table of contents will help you to find the information you require quickly and according to your needs and to put it directly into practice.
Under the motto Information as desired we will compile exactly the information you were looking for. The book also includes, for example, an eCourse with worksheet for working through, which you as a reader can obtain free of charge from our academy at https://best-of-hr.com/academy/. You can find out how to do this in the final part of the book.
Each book you can also purchase as a member https://best-of-hr.com/member/ with a 20 percent discount as a member edition directly on Best of HR - Berufebilder.de®. You can find all our book titles under https://best-of-hr.com/publisher/. The registration takes place under https://best-of-hr.com/member/.
In addition to the membership discount, as a Premium Member you will even receive a flat rate for one year with all learning materials, downloads and premium content on our website for free.
You want an individual eBook topic or an eCourse on a special topic? You can also find this in our publishing house under https://best-of-hr.com/publisher/.
In the academy of Best of HR - Berufebilder.de® you find additional eMail courses with individual setting of tasks, personal support and certificate.
The words are often missing in the case of unpleasant surprises. But why is that so? And by what means can you overcome and counteract blockades?
Let's recall the factors that cause a block:
This leads to several starting points for how you can get out of the blockade or not even enter into it.
“It won't happen to me again! Next time I'll say this and that! ” This is the usual reaction once we have digested the shock. We think we can prevent the blockade by preparing ourselves thoroughly.
By simply not being surprised, we plan ahead. After the pattern: If case A occurs, then I react with B. If a saleswoman protests me the saying x, then I counter with saying y.
Unfortunately, we never meet a saleswoman who does us the favor of throwing us the very rudeness to which we could so masterfully respond. Instead something quite outrageous happens. Something nobody could expect ... And we're stuck again and blocked.
We cannot really protect ourselves by preparing for all eventualities. That only makes us inflexible. "Do not build a fortress" is an ancient Chinese wisdom about the art of war, because the fortress is rigid and includes us. Once the enemies have entered, the fortress becomes a deadly trap. That is one, the second: the world is full of surprises. We have to live with that. It is not always an unpleasant surprise ...
Stay open for surprises: Do not commit everything, do not plan too closely, allow things to go wrong.
So do you just want to get things done? Not necessarily, because it can actually help you when you think about certain situations before you enter.
Then you can react better and more confidently. Ready to go. Our book is based on this principle. Often being quick-witted means simply being better prepared. This is in no way in contradiction to the “openness” to surprises just mentioned, but builds on it. There are two points to note:
As an “iron reserve”, you can build up a pool of remarks that somehow always fit when you find yourself in an uncomfortable situation.
If you are already stuck in the situation where you are being taken over, it is too late for the best preparation. Then you need to lightning fast to think about what to do. First of all, one thing is important: do not be overwhelmed by the unpleasant situation. Try to gain distance.
That is quite possible. It can even be rehearsed, as you will see in a moment. You should realize that it is up to you to change this situation for yourself. What matters is not what the others expect of you. The only thing that matters is what you make of the situation for yourself. You have to regain your ability to act. The first step is to step out of the situation.
The communication trainer Barbara Berckhan came up with the term “inner impact protection”, which clearly describes what it is about. You build up a kind of inner protective shield that prevents you from being injured. The "inner impact protection" does not let the threatening situation get so close to you. It cushions everything.
You can imagine the thing like a bell of armored glass, which you can overload in case of need. You see and hear everything, but nothing can happen to you. The others can drum around the bell with their fists, their blows bounce off. You do not have the pain, but the others. You are in a protected space, which makes it possible for you to remain sovereign and self-determined.
The “inner impact protection” helps you to endure difficult situations and remain calm: towards angry customers, bad-tempered family members, malicious colleagues or choleric superiors. You have to go through such situations - and you can do this with this aid.
Text comes from: Schlagfertigkeit (2015) by Dr. Matthias Nöllke, published by Haufe Verlag, Reprints by friendly permission of the publisher.
Arguing. Solve & Avoid Conflicts
1st edition, 22.05.2020
© 2020 Publisher Simone Janson | Best of HR Berufebilder.de®
Duesseldorf, Germany
Concept, editing, graphic design & layout: Simone Janson
Cover design with Canva
eMail: publisher@best-of-hr.com
We make the working world more humane and ecological with our Foundation, e.g. through our well documented Engagement for Climate Protection. As Book Publisher Best of HR – Berufebilder.de® with a unique Book Concept and eCourses we offer over 20 years of experience in Corporate Publishing - with Clients like Samsung, Otto, Governmental Institutions. From the Top 20-Blogger Simone Janson, referenced in ARD, ZEIT, WELT, Wikipedia .
Although every precaution has been taken in the preparation of this book, the publisher assumes no responsibility for errors or omissions or for damages resulting from the use of the information contained herein.
All books of the publishing house Simone Janson | Best of HR - Berufebilder.de® are published in German and English. Please read the notes on translation at the end of the book.
All works of the publishing house Simone Janson | Best of HR - Berufebilder.de®, including their parts, are protected by copyright. Any use outside the narrow limits of the copyright law is not permitted without the consent of the publisher and the author. This applies in particular to the electronic or other reproduction, translation, distribution and making publicly available.
How do you manage to give the emitter the perfect - and sincere - impression in conversations and conflicts that you actually understood him completely?